Refund policy

Return & Refund Policy

At Tirala, we strive to ensure that all products are carefully packaged and delivered in excellent condition.

No Returns or Exchanges

Due to hygiene and product safety reasons, all sales are final. We do not offer returns, refunds, or exchanges once an order has been delivered.

Damaged Items During Shipping

If your order arrives damaged due to shipping, we will assist you in resolving the issue with the shipping carrier.

To report shipping damage, you must:

Contact us within 24 hours of receiving the order.

Provide clear photos of:

The damaged product

The outer shipping box

The shipping label

The internal packaging

Ensure the original packaging is kept until the claim is processed.

Failure to report the damage within the required timeframe may result in the claim being rejected by the shipping carrier.

Claim Assessment

Once your claim is submitted, Tirala will review the documentation and submit a claim with the shipping company if the damage appears to have occurred during transit.

Refunds or replacements will only be issued if the shipping carrier confirms the damage occurred during shipping and approves the claim.

Non-Eligible Cases

Refunds or replacements will not be issued for:

Minor cosmetic damage to external packaging that does not affect the product

Incorrect product usage

Change of mind

Products damaged after delivery

Claims submitted after the reporting period

Order Accuracy

Customers are responsible for ensuring that shipping information is accurate when placing an order. Tirala is not responsible for delays or losses resulting from incorrect addresses.

Product Condition Requirement

Any item reported as damaged must be unused, unopened, and in its original condition with all original packaging intact. Tirala reserves the right to deny any claim if the product appears to have been used, opened, or altered after delivery.

Damage Verification

All damage claims are subject to verification and review. Tirala may request additional photos, videos, or documentation to determine whether the damage occurred during shipping. Claims that cannot be verified or that show signs of customer handling damage after delivery will not be eligible for refund or replacement.